How do I drop the jargon?
Use plain language
1. Swap jargon for plain language.
For example: Swap ‘facilitate’ for ‘help’. Here’s a useful resource to help.
2. Use the active voice, identifying who is doing the action.
For example: Change ‘The prescription can be picked up by you at the pharmacy’ to ‘You can pick up the prescription at the pharmacy’.
3. Use ‘you’ and ‘we’ to talk directly to the person you’re speaking to.
The person is ‘you’. The health service or government agency is ‘we’. This will help engage your audiences.
4. Keep your sentences short.
5. Avoid clichés.
For example: ‘give me a hand’
6. Explain any jargon you need to use.
If there is no plain language alternative, use jargon but explain the term the first time you use it.
7. Avoid abbreviations and acronyms.
And if you do use them, explain what they are and spell them out.
More resources here.
Have plain language descriptions of confusing terms at your fingertips
Use plain language dictionaries to help you convert jargon into language that is easy to understand.
Try using the teach-back technique
Teach-back is one of the easiest ways to check you’ve succeeded in communicating. It involves:
1. Emphasising that it’s your responsibility to explain things clearly
2. Asking the consumer to explain in their own words the main points from what you’ve said.
Check out this video for an example – Here’s a video that demonstrates the teach-back technique in a hepatitis B context.
Low English proficiency
Resources to promote and celebrate the day:
- Run a lunchtime quiz. Download Quiz (pdf)
- Put up posters at your workplace. Download Posters A4, A3, A2
- Share this video on your website, or via social media. Video to share https://www.youtube.com/watch?v=J_-PT1HokT4
- Add a banner to your website or social media. Download banners: Large 1440 x 498px Smaller 997 x 345px